Privacy Policy

This privacy notice is intended to explain how we collect and process data in compliance with the General Data Protection Regulation (GDPR) of 2018.

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We are committed to protecting your personal data and making sure that we collect only the data that we need, that it is processed in a fair, transparent, secure and lawful manner, that it is kept no longer than necessary and that it is thereafter securely destroyed. 

We've implemented appropriate physical, technical and organisational measures to protect the personal data we have under our control, both on and off-line, from improper access, use, alteration, destruction and loss.

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We will never sell or share your personal data with other organisations for marketing purposes.

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Policy Contents 

 

• Who we are 

• Personal Data we may collect and why 

• Cookies 

• How we use your personal data 

• Legal basis for using your information 

• Who we share your personal data with 

• Keeping your information safe 

• How long we keep your personal data for 

• Your rights 

• Links to other websites 

• Changes to this Privacy Policy 

  

Who we are 

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Here at Working Well Trust, we are committed to protecting your personal information and making every effort to ensure that your personal information is processed in a fair, open and transparent manner.

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Access Print is one of the projects operated by Working Well Trust.  More information about the Trust can be found at www.workingwelltrust.org

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We are a "data controller" for the purposes of the Data Protection Act 1998 and (from 25 May 2018) the EU General Data Protection Regulation 2016/679 ("Data Protection Law"). This means that we are responsible for, and control the processing of, your personal information. 

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Personal Data we may collect and why

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Personal data is any information which identifies you personally whether directly (for example, your name) or indirectly (for example, information about your use of our products and services).

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We may collect the following data about you: 

• Contact details: your name, email address, and telephone number so that we can contact you in response to an enquiry you make via our Site or in relation to the products and services that we have from time to time agreed to provide to you; 

• Correspondence: we collect any additional personal data you may provide to us from time to time if you contact us by email, letter or telephone, through our site, by submitting a comment on our site, or by any other means; 

• Survey responses: information from surveys that we use for research purposes, if you choose to respond to them; 

• Transaction details: we or our third party providers will collect information relating to transactions you carry out through our site and for the purposes of fulfilling your orders; 

• Details of visits to the Sites: details of your visits to our site, including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access. 

 

Cookies

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What are Cookies? 

We collect information about your use of our site through cookies. Cookies are information that files stored on your computer, tablet or smartphone that help websites remember who you are and information about your visit. Cookies can help to display the information on our site in a way that matches your interests. Most major websites use cookies.

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What cookies are used on this site? 

The cookies we and our business partners use on our site are broadly grouped into the following categories: 

• Essential – Some of the cookies on our site are essential for us to be able to provide you with a service you have requested. An example of this could be a cookie used to enable you to log into your account on our site or which allows communication between your browser and our site. Our cookie preference cookie described in the section “How can I reject or opt out of receiving cookies?” is also an essential cookie. You may not be able to use our site without these cookies.  

• Analytics – We use analytics cookies to helps us understand how users engage with our site. An example is counting the number of different people coming to our site or using a particular feature, rather than the total number of times the site or feature is used. Without this cookie, if you visited our site once each week for three weeks we would count you as three separate users. We would find it difficult to analyse how well our site was performing and improve it without these cookies.  

• User Cookies – We use cookies to improve your experience by remembering your preferences so we know how you like to use our site. Examples of this would be remembering you so that you are served with the same content or to remember you when you come back to our site.  

• Social Sharing – We use third party cookies to allow you to share content directly on the social networking/sharing sites like Facebook, Twitter or Google+. Examples would be if you wanted to “like” or “tweet” about us or our products or services. Please see our “Third Party Cookies” section below for more details.  

• Interest-Based Advertising – You will have noticed that when you visit websites you will be shown adverts for products and services you may wish to buy. The money made by website owners for showing third party adverts on their websites often pays for the cost of running the website and therefore usually allows you to use the website without having to pay a registration or usage fee. To try and ensure that the adverts you see are relevant to you third party cookies may be used to collect information about the types of things that interest you, for example websites you visit and the geography that you are based in. Having these cookies does not increase the number of adverts you will be shown, but simply makes the adverts you see more relevant. Please see our “Third Party Cookies” section below for more details.

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How can I reject or opt out of receiving cookies? 

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting, you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you use our site. The “Help” menu of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. For more information about cookies and how to stop cookies being installed or how to delete existing cookies from your hard drive visit the following website: https://www.allaboutcookies.org

 

Third party cookies 

Some of the cookies described in the "What Cookies are used on our site" section above are stored on your machine by third parties when you use our site. Third parties may also read cookies on your browser to collect information or to serve content or advertisements to you. We have no control over these cookies or how the third parties use them. They are used to allow that third party to provide a service to us, for example analytics. For more information on these cookies and how to disable them, please see: 

• Internet Advertising Bureau website at https://www.youronlinechoices.com/ where you will be able to opt-out of receiving Interest-Based Advertising cookies from some of the third parties listed below; and/or 

• If you want to know more about how cookies work and how to manage or delete them, visit the World Wide Web Consortium's website. 

 

How we use your personal data 

 

We will mainly use this information: 

• To provide you with the products and services you have requested 

• To send you service communications, including in relation to changes to our commercial terms and conditions 

• To send you marketing information when you have given us consent to or we otherwise have the right to do so by email, post, SMS or telephone 

• To process your donations or other payments, to claim Gift Aid on your donations and verify any financial transactions. 

• To update you with important administrative messages about your donation, an event or services or goods you have requested. 

• To comply with the Charities (Protection and Social Investment) Act 2016 and follow the recommendations of the official regulator of charities, the Charity Commission, which require us to identify and verify the identity of supporters who make major gifts so we can assess any risks associated with accepting their donations. 

• To keep an accurate record of your relationship with us  

• To provide and improve customer support 

• To respond to enquiries, complaints and disputes 

• To investigate, detect and prevent fraud and comply with our legal obligations 

• To track your usage of our website, communications, products and services 

• Where you volunteer with us, to administer the volunteering arrangement. 

 

Legal basis for processing your information 

 

Data protection law requires us to only process your personal data if we satisfy one or more legal grounds. These are set out in data protection law and we rely on a number of different grounds for the processing we carry out. These are as follows: 

 

Consent 

In certain circumstances, we process your personal data after obtaining your consent to do so for the purposes of: 

• Sending you marketing communications about our products and services; 

• Sharing your name, email address, postal address and telephone number with our trusted business partners so that they may market to you about their own similar products and services; 

• Conducting marketing research; 

• Obtaining your credit score so that we can establish the best possible payment terms we are able to offer to you. 

 

Necessary for the performance of a contract and to comply with our legal obligations 

It is necessary for us to process your basic contact details, payment details and information about the business you represent for the performance of the commercial terms and conditions between us. In particular, we rely on this legal ground to: 

• provide you with the products and services; 

• communicate with you about the products and services that we provide to you, including to let you know about major changes to those products and services or to the commercial terms and conditions between us or to any related information; 

• provide and improve customer support; and 

• notify you about changes to our service 

 

If you choose not to give some or all of the aforementioned information to us, this may affect our ability to provide our products and services to you.

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In certain circumstances, we also use your personal data only to the extent required in order to enable us to comply with our legal obligations, including to detect, investigate and prevent fraud. 

 

Necessary for the purposes of our legitimate business interests or those of a third party

It is sometimes necessary to collect and use your personal data for the purposes of our legitimate interests as a business, which are to: 

• provide you with products and services that are as useful and beneficial as possible, including by personalising our contact with you and making sure we tell you about all the offers that are relevant to you; 

• better understand our customer base so that we can improve our products and services and marketing activities (which could also benefit you); 

• comply with our contractual obligations to third parties; 

• develop and improve our site to enhance the customer experience; 

• train our staff so that we can provide you with a better customer service; 

• respond to any enquiries or complaints you have made, or deal with any dispute which may arise in the course of us providing our products and services to you; and 

• to ensure that content from our Site is presented in the most effective manner for you and for your computer; 

• ensure effective operational management and internal administration of our business, document retention, compliance with regulatory guidance and exercise or defence of legal claims. 

 

Where we think there is a risk that one of your interests or fundamental rights and freedoms may be affected we will not process your personal data unless there is another legal ground for us to do so (either that we have obtained your consent to the processing or it is necessary for us to perform our contract with you or to comply with our legal obligations). 

 

Who we share your personal data with 

We may provide your personal data to our suppliers and service providers, including other parts of Working Well Trust, who provide certain business services for us and act as “processors” of your personal data on our behalf. In addition, we may disclose your personal data if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to protect the rights, property, or safety, of our business, our customers or others. This includes, in specific cases, exchanging information with other organisations for the purposes of fraud protection.

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In some cases, the personal data we collect from you may, for the purposes set out above, be transferred outside the European Economic Area (EEA) and such destinations may not have laws which protect your personal data to the same extent as in the EEA. We are required by data protection law to ensure that where we or our “processors” transfer your personal data outside of the EEA, it is treated securely and is protected against unauthorised access, loss or destruction, unlawful processing and any processing which is inconsistent with the purposes set out in this Privacy Policy.

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Keeping your information safe  

We take looking after your information very seriously. We've implemented appropriate physical, technical and organisational measures to protect the personal information we have under our control, both on and off-line, from improper access, use, alteration, destruction and loss.

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Unfortunately, the transmission of information using the internet is not completely secure. Although we do our best to protect your personal information sent to us this way, we cannot guarantee the security of data transmitted to our site. 

 

Our websites may contain links to other sites. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content or the privacy practices employed by other sites. Please be aware that advertisers or Web sites that have links on our site may collect personally identifiable information about you. This privacy statement does not cover the information practices of those websites or advertisers. 

 

Any debit or credit card details which we receive on our website are passed securely to our payment processing partner, according to the Payment Card Industry Security Standards. 

 

How long we hold your information for  

 

We only keep it as long as is reasonable and necessary for the relevant activity, which may be to fulfil statutory obligations (for example, the collection of Gift Aid) or contractual obligations etc. 

 

Your rights  

 

You have the following rights: 

(i)    Right to be informed – You have the right to be provided with clear, transparent and easily understandable information about how we use your personal data and your rights.  This is why we are providing you with the information in this Privacy Policy. 

(ii)    Right of access – You have the right to obtain access to your personal data (if we are processing it) and certain other information (similar to that provided in this Privacy Policy).  This is so you are aware and can check we are using your personal data in accordance with data protection law. 

 

(iii)    Right to rectification – You are entitled to have your personal data corrected if it is inaccurate or incomplete. 

 

(iv)    Right to erasure – This is also known as the ‘right to be forgotten’ and, in simple terms, enable you to request the deletion or removal of your personal data where there is no compelling reason for us to keep using it.  This is not a general right to erasure; there are exceptions. 

 

(v)    Right to restrict processing – You have the right to block or supress further use of your personal data in certain circumstances.  When processing is restricted, we can still store your personal data, but may not use it further. 

 

(vi)    Right of portability – You have the right to obtain and reuse your personal data in a structured, commonly used and machine-readable format in certain circumstances.  In addition, where certain conditions apply, you have the right to have such information transferred directly to a third party. 

 

(vii)     Right to object to processing – You have the right to object to us processing your personal data for our legitimate business interests or for direct marketing purposes (including in each case any related profiling). 

 

(viii)    Right to withdraw consent to processing – If you have given your consent to us to process your personal data for a particular purpose (for example, direct marketing), you have the right to withdraw your consent at any time (although if you do so, it does not mean that any processing of your personal data up to that point is unlawful). 

 

(ix)    Right to make a complaint to the data protection authorities – You have the right to make a complaint to the Information Commissioners Office (ICO) if you are unhappy with how we have handled your personal data or believe our processing of your personal data does not comply with data protection law. 

 

If you wish to exercise any of these rights, or if you want to discuss with us any aspect of our privacy practices or make a complaint, please contact our Data Protection Officer Helen Forster at helen@wwtrust.co.uk or by calling 020 7613 7096. To resolve a matter with us you can make a complaint to the Information Commissioner's Office at https://ico.org.uk/ 

 

Links to other websites 

 

Our website may contain hyperlinks to websites owned and operated by third parties.  This Privacy Policy does not apply to those other websites.  We encourage you to read the privacy statements of the other sites you visit.  We do not accept any responsibility or liability for the privacy practices of other websites. 

 

 

Changes to this Privacy Policy 

 

This Privacy Policy was last updated on 30 June 2020. 

 

This Privacy Policy may be updated from time to time, so you may want to check it each time you provide personal data to us.